Return / Refund & Privacy Policy
Return, Refund & Privacy Policy
September 25, 2026
Thank you for supporting NBScapes. We want you to be happy with your purchase and with the photographic artwork you receive.
As a general policy, all sales are final and we do not accept returns or exchanges for change of mind, incorrect size selection, or other reasons unrelated to a product being damaged, defective, or incorrectly fulfilled.
Our photographic prints are professionally produced individually for each order, using specialized printing, paper, and finishing processes. Because each print is a one-time, specialized, and relatively costly production, a print made specifically for one customer generally cannot be returned to inventory and resold.
However, we stand behind the quality of our products. If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery. We will review the issue and, where appropriate, we may request photographs of the print and packaging to assess the issue and, where appropriate, arrange a replacement at no additional cost or provide a refund.
If a customer changes their mind, selects the wrong size or finish, or is dissatisfied solely because the print differs from their screen, a free replacement is not automatically provided. However, NBScapes may review exceptional cases individually and offer a reasonable resolution at its discretion.
1. Returns
We generally do not accept returns for change of mind, incorrect size selection, or simply deciding that you no longer want the product after placing an order.
Before placing your order, please carefully review the photograph, product description, dimensions, material, finish, and other available options.
If you have any questions about a product before ordering, please contact us and we will be happy to help.
2. Damaged or Defective Products
If your order arrives damaged, defective, or materially different from what you ordered, please contact us within 7 days of delivery.
Please provide:
- Your order number
- A description of the problem
- Clear photographs of the damaged or defective product
- Photographs of the packaging, where applicable
We will review the issue and, where appropriate, arrange for a replacement or provide a refund.
For damaged shipments, please retain the original packaging until the matter has been resolved, as it may be required for a shipping claim.
3. Incorrect or Missing Items
If you receive the wrong product, incorrect size, or an incomplete order, please contact us within 7 days of delivery.
After verifying the issue, we will work with you to arrange a replacement or other appropriate resolution at no additional cost to you.
4. Order Cancellation
If you need to cancel an order, please contact us within 7 days of delivery by email with order number.
Because some products may enter production shortly after an order is placed, cancellation may not be possible once production or fulfillment has begun.
5. Custom or Made-to-Order Products
Products that are custom-made, personalized, or produced specifically according to a customer’s selected specifications generally cannot be returned or cancelled once production has commenced.
This does not affect a customer’s ability to contact NBScapes regarding a product that arrives damaged, defective, or incorrectly produced.
6. Colour and Screen Appearance
Photographs displayed on a computer, tablet, or mobile-device screen may appear different from the final printed artwork due to differences in screen brightness, colour settings, calibration, display technology, and viewing conditions.
Minor variations between an on-screen image and the finished print therefore do not necessarily constitute a defect.
If you have questions about the appearance, paper, finish, or other characteristics of a print before ordering, please contact us.
7. Refunds and Replacements
Where a refund or replacement is approved, NBScapes will determine the appropriate resolution based on the circumstances of the order and the nature of the issue.
If a replacement is arranged because an item was damaged, defective, or incorrectly fulfilled, NBScapes will generally cover the applicable replacement cost.
Refunds, where approved, will generally be issued using the original payment method. Processing times may vary depending on the payment provider or financial institution.
8. How to Contact Us
For questions regarding returns, damaged products, refunds, or an order issue, please contact us through the Contact page on the NBScapes website.
Please include your order number and relevant details so that we can review the matter and assist you as efficiently as possible.
9. Our Commitment
Every NBScapes photograph represents an original photographic work, and we take care to ensure that our photographic products are produced and packaged to a high standard.
While photographic prints are generally final sale, we understand that issues can occasionally occur during production, handling, or delivery.
If something goes wrong with your order, please contact us. We will review the situation fairly and work with you toward an appropriate resolution.
10. Privacy and Customer Information
NBScapes respects the privacy of its customers. Personal information provided in connection with an order, return, refund, or replacement will be handled in accordance with our Privacy Policy and applicable privacy laws.
Information may be used as necessary to process orders, communicate with customers, arrange payment, delivery, replacement, refunds, and customer support, and to maintain appropriate business records.
NBScapes does not sell customer personal information or use it for third-party marketing purposes. Information may be shared with trusted service providers where reasonably necessary to process and fulfill an order, such as payment processors, printing partners, shipping providers, or website service providers.
NBScapes reserves the right to review individual situations and determine an appropriate resolution based on the circumstances of each order.